Refund & Cancellation Policy

Cancel at any time from Plans & billing in your dashboard, or by emailing support@pixelqode.com from the address on the account. There is no cancellation fee and no notice period.

Cancelling stops the next renewal. Your plan continues to the end of the period you have already paid for, and your codes keep working normally until then.

If you are unhappy within 14 days of your first payment on a new subscription, email support@pixelqode.com and we will refund it in full. You do not need to give a reason.

This applies to the first payment on an account. It does not apply to renewals, which are covered below.

Renewals are not automatically refundable, because the service is available to you for the full period they buy. Two exceptions, both of which we apply without argument:

• Renewal you did not intend. If you contact us within 7 days of an annual renewal and have not used the service in that period, we will refund it.
• We did not deliver. If the service was unavailable for a sustained period, service credits under the SLA apply on the plans that include one. Where an outage made the service unusable for most of a billing period, we will refund that period rather than issue a credit.

We send a renewal reminder by email before an annual subscription renews, so that a renewal is never the first you hear of it.

• Code top-ups are refundable within 14 days provided the extra capacity has not been used — that is, your code count is still within your plan’s own limit.
• Generation and migration assistance is quoted before any charge. It is refundable in full until we start the work, and pro-rata for any part not yet delivered after that. If the finished result is not what was agreed, we will correct it or refund it.

You can move to a smaller plan at any time; the new price applies from your next renewal and we do not refund the difference mid-period. If you hold more codes than the smaller plan allows, existing codes keep working and resolving — you simply cannot create new ones until you are back within the limit.

• Accounts closed by us for breach of the acceptable use policy, such as codes pointing at phishing or malware.
• Periods more than 12 months in the past.
• Charges disputed with your bank before contacting us. Please email us first — it is faster, and a chargeback locks the account while it is investigated.

Refunds go back to the original payment method through our payment partner, our merchant of record. We process approved refunds within 5 business days; how quickly the money appears then depends on your bank, and is typically a further 5 to 10 days.

Refunds are made in the currency of the original charge. We are not able to compensate for exchange-rate movement between payment and refund.

This is the part worth reading twice. Static codes you have downloaded keep working forever — they encode their destination directly and depend on nobody. Dynamic codes resolve through a redirect operated by our QR service provider, and we cannot guarantee that redirect continues, or stays free of advertising, once your plan ends.

Download the artwork you need before you cancel, and prefer static codes for anything printed permanently.

Refund requests: support@pixelqode.com. Include the email address on the account and the date of the charge. We reply within one business day.